USG

All of the products sold in our shop are carefully selected items made overseas.
We carefully inspect each purchased item at our local warehouse, pack it, and deliver it to our valued customers.
Therefore, it takes an average of 1 to 2 weeks from confirmation of payment to delivery.
In addition, shipping times may vary depending on the volume of orders, customs congestion, and shipping area. Please be aware of this in advance and enjoy online shopping at USG.

Order confirmed ↓
Confirm your payment↓
Shipping preparation (approximately 3 to 10 business days)
↓
Shipped from overseas warehouses
Domestic shipping within 5 days of arrival in Japan
Product Delivery

*If you use convenience store payment, the product will be purchased after your payment is confirmed.
Since we handle highly liquid products, there is a possibility that the product may be out of stock before you make your payment. Please make your payment as soon as possible.

If your purchase totals 10,000 yen or more, we will ship your order free of charge nationwide. Normally, shipping costs are 700 yen per item.
Furthermore, there are no additional charges for Hokkaido, Okinawa, and other remote islands, so you can enjoy shopping with peace of mind.

Please note that we are unable to specify a delivery date and time for deliveries from overseas.

We do not provide gift wrapping services. Thank you for your understanding.

All products will be shipped using a shipping method that allows for tracking of parcels.
You can check the delivery status yourself on the shipping company's website.
[Product Shipping Notification] Please enter the "tracking number" listed in the email and check.

Alternatively, after registering for the official LINE account, select "Check delivery status" and enter the tracking number.

You can also check it here.

After your package arrives in Japan, it can be tracked after the shipping company registers the number.

If you check and it says [Invoice number not registered],
The procedure has not yet been completed. We apologize for the inconvenience, but please try again later.

After you place an order, we will send you a notification email at the following times:

①When your order is confirmed ②After payment is confirmed (convenience store payment)
3) Payment reminder (convenience store payment)
④When the product is shipped

If you have not received the notification email, it may have been filtered out by your spam filter.
Please check your spam folder or set the following email address to allow emails.

[usg.online2024@gmail.com]

We will also contact you via this email address if there is any important information regarding your order.

We do not accept changes after an order has been completed, or cancellations of orders due to customer reasons after payment has been made.
Please make sure to carefully check the product size, color, delivery address, and other details before purchasing.

If the product you receive is clearly different from what you ordered, or if it is dirty, torn, or otherwise defective, we will provide a refund or exchange.
Please keep the shipping label attached at the time of shipment and contact us within 3 days after receiving the product.
Please note that we do not accept returns or exchanges due to customer reasons such as differences in image or size. Thank you for your understanding.